Customization Fee

There are many options in the world. Thank you for choosing Hiva Atelier..
Each HiVa Atelier ‘s products are hand-made, with meticulous attention to care and each product takes its place on the shelves at the end of our different experiences.Just like the secret meaning in the name of our brand, we have a story … The model and color you have today were actually prepared for you. Your story begins at the point where our story ends. We hope that your product will bring luck and happiness to the continuation dimension.
We know how much you have enjoyed your Hiva Atelier product, so we recommend that you review the following recommendations so that you can use it for many years.
All genuine leather possess one common trait: regardless of the treatment methods, they are natural products which preserve their natural characteristics. Natural signs the leather surface such as differences in grain, scars, insect bites and other imperfections projects the natural origin of leather. These only serve to further highlight the authenticity and unique beauty of leather.
Over time, your leather bag won’t look the same as it does today. That’s part of leather’s unique appeal. Leather ages beautifully, each product taking on its own patina (a deep, natural luster) as the leather ages.
Leather fades naturally over time. Periodical cleaning and maintenance will protect your leather products from stains and extend its life. A general rule of thumb is to moisturize your bag and avoid excessive cleaning using chemicals as it can speed up the fading process.
Do not expose the products to sunlight or expose them to heat.
In the products used in suede, the color of these parts may vary depending on use, light friction and may be darkened.
Some of the leather and suede products should not be used under heavy rain as they can give paint.

For more details about our Repair Policy please visit HiVA Guarantee page.

Do you have a specific question about the material care?
Please contact with us via customerservice@hivaatelier.com

We ship worldwide.

For any specific inquiries, please email info@hivaatelier.com and we will follow up with you as soon as possible. We are happy to offer complimentary express shipping for orders with delivery addresses in Turkey. International orders are shipped via DHL Express, typically arriving within 5-7 business days.

Check the international shipping lead times here.

How to return

Free returns are available within 14 days of your online order delivery date. Simply call us and we will help you with your return. Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.